Your use of Hepburn & Co website constitutes your agreement to follow and be bound by these terms, which may at any time, be amended. Your use of the Hepburn & Co website constitutes your agreement to follow and be bound by these terms, which may at any time, be amended.
www.hepburnandco.com site is operated by Hepburn and Co Fine Foods Ltd, a company incorporated in Ireland with company number 620379 with a registered office at The Granary, Mount Slaney, Stratford On Slaney, Co. Wicklow, W91 Y8X6, Ireland. We are a limited company.
At Hepburn & Co we are committed to providing the highest levels of customer service to you. We want you to be completely satisfied with the products you receive, so if there are any issues with your order, then contact a member of our team at firstname.lastname@example.org. If for any reason you are not completely satisfied with any of our products, simply return them to us within 7 days with an explanation and we will be happy to provide a replacement, exchange or refund.
Orders are processed from 9am to 5pm, Monday to Friday. While we make every effort to process any order placed prior to 12 noon on the same day, during busy seasonal periods, bank holidays and public holidays your order may not be dispatched for up to 48 hours after you place it. In order to help us deliver your package as quickly and efficiently as possible, please provide the recipient’s telephone number.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. If for any reason the product you have purchased is temporarily out of stock, then one of our sales team will contact you by telephone or email. In this case, you can either decide whether to substitute the product for another item in our range of equal or greater value, or you can choose whether to cancel your order.
In order to ensure the best possible outcome for orders being shipped to warm climates or order during warm summer months, we kindly request that all customers provide an address where your confectionery can be safely delivered by the courier on their first delivery attempt such as a work address.
A standard delivery charge of €6 applies to all orders, regardless of amount and cannot be refunded. All delivery charges will be clearly indicated at checkout.
We will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. We will deliver to the address you have provided and cannot accept any liability for late or failed delivery if the address you entered, phone number or other contact details provided are incorrect.
Hepburn & Co does not accept any responsibility for delays in the receipt of orders due to adverse weather conditions, customs clearance or any other issue out of our control. Please note that delivery charges on our website do not include customs charges and recipients outside of the EU may be subject to taxes, duties or customs charges upon delivery.
Please note that refunds do not apply if delivery was attempted, but the recipient was not home; if the address provided is incorrect or incomplete; if the delivery is left at the front door at your request and is not signed for; if delivery was delayed due to strikes or other extraordinary circumstances.
Hepburn & Co is not offered on a sale or return basis and all goods remain the property of Hepburn & Co until all outstanding debts have been settled in full. Hepburn & Co reserves the right to refuse to supply any individual or company and reserves the right to deny access to the www.hepburnandco.com website.
Deliveries within Ireland are generally delivered within 3 – 5 working days after ordering. Outside of the Republic of Ireland, delivery takes 5 – 7 days for EU countries. We do not yet deliver to the USA. If your destination is not on our list, just give us a call on to see if we can arrange delivery.
Parcels less than 2kg in weight are delivered through An Post. Parcels heavier than this are sent using courier services and a signature is sought on delivery. All delivery services operate on a Monday – Friday only.
In order to help us deliver your package as quickly as possible, please provide us with the recipient’s telephone number and directions for our courier. We cannot accept any liability for late or failed delivery if the quoted address, phone number or other contact details provided are not correct. Please be very careful when entering delivery address details on our checkout page.
The Hepburn & Co website operates on a secure server, which means that all confidential information is encrypted and protected to make hepburnandco.com and secure shopping environment.
The Hepburn & Co website and its contents together with any trade names used by Hepburn & Co are protected by intellectual property rights and may not be used without written permission. Hepburn & Co does not accept any responsibility for any external sites linked or connected to the Hepburn & Co website and services contained therein.
All contracts are concluded in English.
These terms and conditions do not affect your legal rights.