Privacy Policy

We take our customer’s privacy very seriously. This privacy policy sets out how Hepburn & Co use and protects any information that you give us when you use this website.

General Statement

Hepburn & Co fully respects your right to privacy, and will not collect or publish any personal information about you through this website without your express permission. Any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts 1988 and 2003 and the General Data Protection Regulation 2016.

We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

Collection and use of Personal Information

Hepburn & Co does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us, by using our online feedback form, by making a credit card payment and providing a delivery address or by joining our mailing list). Any information which you provide in this way is not made available to any third parties and is used by Hepburn & Co only in line with the purpose for which you provided it.

What We Collect

We may collect the following:

  • Personal contact information for product order and delivery details
  • Personal contact information for our mailing list
  • Technical Information – see below for more detail on this

Hepburn & Co does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Collection and use of Technical Information

This website does not use “cookies”. Visitors can use this website with no loss of functionality if cookies are disabled from their web browser. Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. No information is collected that could be used by us to personally identify website visitors. The technical details logged are confined to the following items:

  • the IP address of the visitor’s web server
  • the top-level domain name used (for example .ie, .com, .org, .net)
  • the previous website address from which the visitor reached us, including any search terms used
  • Google analytics which shows the traffic of visitors around this website (for example pages accessed and documents downloaded)
  • the type of web browser and operating system used by the website visitor.

Hepburn & Co will make no attempt to identify individual visitors or to associate the technical details listed above with any individual. It is the policy of Hepburn & Co never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard) unless obliged to disclose such information by law. The technical information will be used only by Hepburn & Co and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Data Protection Acts 1988 and 2003 and the General Data Protection Regulation 2016.

Website Security

Your credit card authorisation is protected by Stripe payment systems, certified PCI Service Provider Level 1 and “Verified by Visa” and MasterCard “Secure Code” systems via PayPal to ensure your safety against unauthorised transactions.

If we ask you to provide certain information through which you can be identified when using our website, you can be assured that your specific information will only be used in accordance with this privacy statement and in compliance with our obligations under the Data Protection Acts 1988 and 2003 and the General Data Protection Regulation 2016.

If you choose to be included in our mailing list you will specifically asked this. If you wish to update, or delete, your personal data from our records or wish to unsubscribe from our mailing list, you can contact us by email at

Complaints about Data Processed via the Website

If you are concerned about how personal data is processed via this website, please do not hesitate to bring such concerns to us by contacting us at

Third Party Websites

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website to which this website contains a link. The inclusion of a link on the website does not imply endorsement of the linked website by us.

Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this privacy policy, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Glossary of Technical Terms Used

Web browser: The piece of software you use to read web pages. Examples are Google Chrome, Microsoft Internet Explorer, Firefox, Safari and Opera.

IP address: The identifying details for your computer, or your internet company’s computer, expressed in “internet protocol” code (for example Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.

Cookies: Small pieces of information, stored in simple text files, placed on your computer by a website. Cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can “remember” you on your return visit.

Hepburn & Co may change this policy from time to time by updating this page. Kindly check this page from time to time to ensure that you are aware of any changes.